Frequently Asked Questions
Everything you need to know about your REFY experience.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress.
Are REFY products vegan and cruelty-free?
Yes, all REFY products are 100% vegan and cruelty-free. We do not test on animals at any stage of product development.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I find the right shade for me?
We provide detailed shade guides and a 'Shop the Look' feature on our product pages to help you find your perfect match.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible payment options.