Returns & Exchanges
We want you to love your REFY products, but if you are not completely satisfied, we offer a 30-day return window for items in their original, unopened condition. Please note that for hygiene reasons, we cannot accept returns on products that have been used or tested.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship It Back
Download and print your pre-paid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing